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Latest CITM Dumps Questions | Reliable CITM Braindumps

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EXIN EPI Certified Information Technology Manager Sample Questions (Q40-Q45):

NEW QUESTION # 40
What is the Critical Success Factor (CSF) in IT services review?

A. Explain shortcomings and bottlenecks during IT services review meeting with the customer
B. Evaluate deliverables before meeting the customer for an IT service review
C. Suitable location for the IT service review meeting to take place
D. Inform customers on improvements made

Answer: B

Explanation:
ACritical Success Factor (CSF)inIT services review, as perITIL's service management framework, is to evaluate deliverables before meeting the customer for an IT service review(A). This ensures that the IT service provider has thoroughly assessed service performance, identified issues, and prepared actionable insights or recommendations to discuss with the customer. Pre-evaluating deliverables enables a productive review meeting, ensuring alignment with customer expectations and service level agreements (SLAs).
* Suitable location (B):Logistical factors like location are not critical to the success of the review process.
* Explain shortcomings and bottlenecks (C):While transparency is important, focusing only on issues without prior evaluation may undermine the review's effectiveness.
* Inform customers on improvements (D):Informing about improvements is part of the review but not the CSF; evaluation of deliverables is the foundation for meaningful discussions.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service review processes, emphasizing preparation and evaluation. Check sections on service level management or service review.

NEW QUESTION # 41
Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?

A. Instant (mobile) messaging
B. E-mail usage
C. Internet usage
D. Social engineering

Answer: D

Explanation:
Requests for password resets from unknown individuals suggestsocial engineeringattacks, such as phishing or impersonation, where attackers manipulate users to gain unauthorized access. An information security awareness program should focus on educating staff about social engineering tactics to recognize and prevent such incidents.
E-mail usage (A), instant messaging (B), and internet usage (C) may be vectors for attacks, but the core issue is social engineering, which encompasses tactics used across these channels.
Reference:EPI CITM study guide, under Information Security Management, likely emphasizes social engineering in security awareness training. Refer to sections on security awareness or threat management.

NEW QUESTION # 42
Little to no budget is available for hiring new staff for the IT service desk. What is the ideal method of sourcing knowing that little time is available?

A. Recruitment agency
B. Internal IT staff based on a SWOT analysis
C. Internet job board
D. Word of mouth

Answer: C

Explanation:
Given the constraints oflittle to no budgetandlimited time,internet job boardsare the ideal sourcing method. They are cost-effective (often free or low-cost), allow quick posting of job openings, and reach a wide pool of candidates, enabling rapid hiring.
Word of mouth (A) is informal and may not yield qualified candidates quickly. Internal IT staff based on SWOT analysis (B) is not a standard recruitment method and takes time to analyze. Recruitment agencies (D) are expensive and slower due to their processes, making them unsuitable for low-budget, urgent hiring.
Reference:EPI CITM study guide, under IT Organization, likely discusses recruitment strategies for IT staff, emphasizing cost-effective methods like job boards. Check sections on human resource management or staffing.

NEW QUESTION # 43
The IT department is requested to select and implement technology and support which will deliver knowledge capable of supporting cross-functional business units. What do you require?

A. Information management
B. Both
C. Data management

Answer: B

Explanation:
To deliverknowledgesupportingcross-functional business units, bothinformation management(A) anddata management(B) are required (C).Data managementensures raw data is collected, stored, and organized (e.
g., databases, data quality), whileinformation managementtransforms data into meaningful knowledge (e.g., through analytics, reporting, or knowledge bases) accessible to business units. According toCOBITorIT strategy frameworks, integrating data and information management enables cross-functional collaboration by providing actionable insights and knowledge sharing.
* Information management alone (A):Focuses on knowledge delivery but relies on well-managed data.
* Data management alone (B):Provides raw data but lacks the processes to turn it into usable knowledge.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data and information management for enabling business processes. Refer to sections on knowledge management or data governance.

NEW QUESTION # 44
The project brief/project charter is created. Which of the following is not part of it?

A. High-level risk
B. Detailed planning
C. Quality expectations
D. Summary budget

Answer: B

Explanation:
Theproject charter(or project brief) is a high-level document created during theinitiation phaseof a project, as defined byPMBOK(Project Management Body of Knowledge). It outlines the project's purpose, objectives, scope, and key elements but does not includedetailed planning(A), which occurs during the planning phase after the charter is approved. The charter typically includes:
* High-level risks (B):Identifies major risks to provide early awareness.
* Summary budget (C):Provides an initial cost estimate for approval.
* Quality expectations (D):Defines high-level quality requirements or standards.
Detailed planning, such as creating a detailed Work Breakdown Structure (WBS) or schedule, is part of the project management plan developed later, not the charter.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's project initiation processes, detailing the components of a project charter. Refer to sections on project initiation or project charter development.

NEW QUESTION # 45
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Evan King Evan King

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